Legal Policies
Terms & Conditions
Apps & Games Privacy Notice
App-by-App differences. Features vary across our Apps. Sections on Advertising/Measurement, Analytics/Crash Reporting, and Purchases/Subscriptions apply only to Apps that include those features. If an App does not include a feature, we do not collect or use the related data for that App. We also show consent prompts (e.g., iOS ATT, EEA/UK consent) only where required by the features present in that App.
1) About this Privacy Notice
This Notice explains how Slurvo FZ-LLC ("Slurvo", "we", "us", "our") collects, uses, processes, and discloses information when you download, access, and/or play our Apps or interact with the Services. By using the Apps or Services, you acknowledge the practices described here, including our and our partners' use of data for ads (where present), targeting/measurement (where permitted), security, and fraud prevention. Where the law requires consent, we will seek it first (e.g., App Tracking Transparency on iOS; consent prompts such as Google UMP in the EEA/UK).
If you are uncomfortable with how information is used as described in this Notice, please do not use the Apps or Services.
2) Playing our Apps — information we collect
- Account / identity (optional): display name, avatar, email (e.g., if you create an account or contact support).
- Social sign-in (optional): basic profile data and an auth token from Apple, Google, or Facebook if you link or sign in; you can disconnect in settings.
- Gameplay & usage: progress, inventories, achievements, session events, difficulty tuning, anti-abuse flags; leaderboard name/score (your chosen display name can be public).
- Purchases & subscriptions: processed by Apple/Google. We receive receipts, SKU, price, timestamps, subscription status, and fraud signals. We do not receive full card details.
- Device & app data: device model, OS/version, language/locale, time zone, IP (coarse location), app version, SDK versions, push token.
- Ad/attribution identifiers: IDFA (iOS, only if you grant ATT), GAID (Android), install/referrer and campaign signals.
- Diagnostics & anti-cheat: crash logs (stack traces, error codes), performance telemetry, and limited signals to detect cheating, exploits, or automated abuse.
We do not access sensitive sensors or data (e.g., precise GPS, microphone, photos, contacts) unless a feature clearly needs it and you opt in inside the App.
3) Visiting our websites (quick note)
If you visit Slurvo websites related to the Apps (e.g., support or promo pages), we may collect web analytics and consent signals to operate and optimize those sites and, where applicable, for advertising. See the website Privacy Policy and any Cookie Policy/Settings available there. (This Notice focuses on Apps.)
4) Profiles & playing socially
If you link a third-party account, certain profile items (e.g., display name, avatar) may be visible to other players. We also use linked data for account security, support, and the other purposes in this Notice (including, where allowed, ads/measurement).
5) Marketing
Where permitted (and with consent where required), we and our partners may use information to send marketing communications about our Apps and Services or to show promotions for other Slurvo titles inside the Apps you play. You can change preferences in in-App privacy/settings or via message opt-outs where offered.
6) Advertising
Some Apps include advertising for third-party products and services. We and our advertising/measurement partners use information to serve, cap, and measure ads, and to improve the ad experience.
- Consent & CMP. Where required (e.g., EEA/UK), we use a Consent Management Platform (CMP) to gather and honor choices. On iOS we request ATT before using IDFA; on Android in EEA/UK we show UMP or similar.
- No sale/share. We do not sell personal information and we do not "share" personal information for cross-context behavioral advertising (as defined by CPRA).
- Your controls. Reset or limit ad IDs in device settings, revoke permissions, and use in-App privacy settings (where available). You may still see non-personalized ads.
No ads in some Apps. Where an App has no advertising, we do not access ad identifiers (IDFA/GAID) for ad selection or measurement in that App and we do not run targeting.
7) Ad identifiers, cookies & similar tech
To provide the Apps/Services and, where present, targeted ads and measurement, we (and providers acting for us) use ad identifiers (IDFA/GAID), SDK signals, and similar technologies. For web touchpoints, we may use cookies or web storage. Manage preferences in CMP, in-App privacy/settings, and your OS/browser.
8) Crash logs & analytics (detail)
What we collect. Crash reports, error codes, stack traces; performance metrics (frame rate, load times); gameplay usage in aggregated form.
Why we collect.
- Issue resolution: diagnose/fix crashes and bugs;
- Performance optimization: improve stability and load times;
- User experience: analyze aggregated trends to tune game balance/features;
- Security & fraud prevention: detect cheating, tampering, or abuse;
- Support: troubleshoot player issues;
- Reporting & insights: aggregated dashboards for trends.
No analytics in some Apps. Certain Apps collect no analytics. For those Apps, we disable analytics and may collect only basic crash logs strictly needed to keep the App working (or disable crash logging where feasible).
9) How we use information (and legal bases)
- Provide core features (run gameplay; save/sync progress; leaderboards; verify purchases). (Contract)
- Operate, secure, and improve the Apps (debugging; anti-cheat; fraud prevention; performance). (Legitimate interests / Contract)
- Ads & measurement (serve, cap, measure ad performance where present). (Legitimate interests / Consent where required)
- Communicate service messages (receipts, account, safety/security). (Contract / Legitimate interests)
- Marketing where permitted, with consent where required. (Consent / Legitimate interests)
- Personalize non-sensitive experiences. (Legitimate interests / Consent where required)
EEA/UK legal bases: contract, legitimate interests (safety, core analytics, fraud), and consent for activities requiring it (e.g., tracking/targeted ads via ATT/UMP).
10) When we disclose information
- Service providers (hosting, analytics, anti-cheat/fraud, crash reporting, customer support, push/email delivery, ads/measurement) acting under our instructions with appropriate safeguards;
- Platform providers (Apple/Google) for purchases, subscriptions, and compliance;
- Affiliates where needed to operate the Services under this Notice;
- Authorities when required by law or to protect rights, safety, or security;
- Business transfers (e.g., merger, acquisition, or asset sale), preserving your rights or notifying you of changes.
We do not sell personal information and do not "share" it for cross-context behavioral advertising.
11) Promotions & competitions
When we run promotions or competitions, we collect the information needed to enter, administer, and fulfill prizes. We may combine that information with other data described here for the purposes in this Notice.
12) Subscriptions, billing & refunds (store terms)
- Payment is charged by Apple or Google at purchase confirmation.
- Subscriptions auto-renew unless turned off at least 24 hours before the current period ends.
- Manage/cancel in App Store / Google Play settings.
- Refunds follow store policies; we'll assist where possible.
No IAP in some Apps. If an App does not offer in-app purchases or subscriptions, this section does not apply to that App.
13) Your rights
Depending on your region, you may have rights to know/access, delete, correct/rectify, port, restrict/object, and to opt out of targeted advertising.
- We do not sell personal information and we do not "share" personal information for cross-context behavioral advertising; therefore there is no sale/share opt-out to provide.
- LGPD (Brazil): you may request anonymization, blocking, or deletion of unnecessary/excess data or data processed in non-compliance.
- EEA/UK/Canada: you may lodge a complaint with your data-protection authority; please contact us first so we can help.
- US states: you may designate an authorized agent; we will verify identity and authority (e.g., signed authorization or power of attorney).
How to exercise your rights
- Self-service deletion: https://slurvo.com/privacy/account-deletion.html
- In-App deletion: Settings → Privacy → Delete My Account/Data
- All other privacy requests (incl. "Do Not Sell or Share" confirmations): privacy@slurvo.com (include app name, platform, and your region)
We verify identity and respond within applicable timelines (e.g., 30 days where required). Certain requests may be limited by law (e.g., retaining transaction logs for tax/fraud).
14) US residents — additional disclosures
Purposes for use/disclosure include: service functionality, service improvement, personalization, security/fraud prevention, marketing, advertising/measurement, promotions, compliance, and general business operations (accounting, audits, recordkeeping).
Categories of personal information (as described in Section 2) may be used/disclosed for the purposes above.
Third-party disclosure categories: service providers, platform providers, affiliates, partners/licensees enabling features you request, public display of limited info you choose (e.g., leaderboard username), and legal/compliance as required.
We do not sell personal information and we do not "share" it for cross-context behavioral advertising. Where required, we honor recognized opt-out signals.
15) Security
We implement reasonable technical and organizational measures (encryption in transit, access controls, least-privilege, monitoring, and secure SDLC). No system is perfectly secure. If you suspect an issue, contact privacy@slurvo.com.
16) International transfers
Data may be processed outside your country. Where required, we rely on appropriate transfer mechanisms (e.g., Standard Contractual Clauses) and restrict access to personnel/providers who need it.
17) Retention
We retain gameplay/account data for the life of the account. Diagnostics/analytics are typically retained 12–24 months in aggregated or de-identified form. We may retain limited records for legal, tax, and fraud-prevention purposes.
18) Children
You must be above the applicable age to use the Apps. Generally 13+ (COPPA). California: additional protections apply to those under 16. In the EEA/UK, the digital consent age varies (typically 13–16). We do not knowingly collect personal information from children below these ages. If you believe we have, contact us so we can delete it.
19) Changes to this Notice
We may update this Notice from time to time. We will update the "Last updated" date and, where changes are material, provide reasonable notice (e.g., in-App message). Your continued use after changes means you accept the updated Notice.
20) Contact
- Privacy requests & questions: privacy@slurvo.com
- Account/Data deletion: in-App, or https://slurvo.com/privacy/account-deletion.html
21) Interpretation
This Notice is prepared under the laws of the United Arab Emirates (including DIFC law) as a privacy disclosure. It does not limit any mandatory consumer or privacy rights you have under the laws where you live.
22) Definitions
Apps: Slurvo-published mobile apps/games on Apple App Store and Google Play.
Ad identifiers: device-level IDs used by apps for ads and attribution (e.g., IDFA, GAID).
Service providers: third parties processing data for us under contract (hosting, analytics, anti-fraud, support).
Targeted advertising: ads tailored to your interests based on activity across apps/sites.
"Share" (CPRA): disclosure of personal information for cross-context behavioral advertising (we do not do this).
Virtual items: in-app items/currency without real-world monetary value.