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Privacy Policy

Last updated: 27 August 2025

Who we are

Slurvo FZ-LLC (trade name "Slurvo") is a UAE-registered company that (a) develops e-commerce sites and apps for clients, (b) publishes mobile apps and games on Google Play and the Apple App Store, and (c) operates multiple Shopify e-commerce brands. This Global Privacy Policy explains how we collect, use, disclose, and protect information across all of our websites (including slurvo.com) and operations. Product-specific notices (Apps & Games; Shopify Stores; B2B Services) complement this Policy. If there is a conflict, the product-specific notice controls for that product.

Data Controller: Slurvo FZ-LLC (unless expressly stated that we act as a processor—see the B2B Services Notice).

Contact (privacy): privacy@slurvo.com

Registered office: Ras Al Khaimah, United Arab Emirates (full mailing address available upon request).

Information we collect

We collect information that you provide directly to us, including:

  • Name, email address, phone number, and other contact information
  • Account credentials and profile information
  • Payment and billing information
  • Communications with us
  • Information you provide when using our services

We also automatically collect certain information when you use our services:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • Cookies and similar tracking technologies
  • Location information (where permitted)

How we use your information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Communicate with you about products, services, and events
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Analyze user behavior through analytics and session recording tools to improve website performance and advertising effectiveness
  • Personalize and improve your experience

How we share your information

We may share your information in the following circumstances:

  • Service providers: With third-party vendors who perform services on our behalf
  • Legal requirements: When required by law or to protect our rights
  • Business transfers: In connection with a merger, sale, or acquisition
  • Consent: With your consent or at your direction

Data security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Restriction: Request restriction of processing
  • Objection: Object to processing of your personal information

Analytics, Advertising, and Session Recording

We use third-party analytics and advertising tools to understand how users interact with our websites and to improve performance and marketing effectiveness, including:

  • Google Analytics and Google Tag Manager (website analytics and traffic measurement)
  • Meta Pixel (advertising measurement and remarketing)
  • Microsoft Clarity (behavioral analytics, heatmaps, and session recordings)

These tools may collect information such as:

  • Pages visited
  • Scrolling activity
  • Mouse movements and clicks
  • Device and browser information
  • Session interactions

This data is collected through cookies and similar tracking technologies and is used to:

  • Improve website usability and performance
  • Optimize conversion rates
  • Measure advertising effectiveness
  • Prevent fraud and misuse
  • Enhance user experience

Microsoft Clarity may record anonymized session interactions. Sensitive personal information is masked where applicable.

For more information about how Microsoft processes data, please visit: https://privacy.microsoft.com/en-us/privacystatement

Users may manage cookies through browser settings or available consent tools.

Third-Party Service Providers

We work with trusted third-party service providers to support analytics, advertising, and payment processing. These providers may process personal data in accordance with their own privacy policies:

International transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Policy.

Children's privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us.

Changes to this Policy

We may update this Policy from time to time. We will notify you of any material changes by posting the new Policy on this page and updating the "Last updated" date.

Contact / Requests

For Privacy Requests (access, deletion, correction, portability) and "Do Not Sell or Share" requests, email: privacy@slurvo.com.